If your device doesn’t respond to Pro Keys correctly, there may be a simple explanation such as a dead battery or unsuccessful pairing. Please use the following to help troubleshoot your situation. If none of the following solve your issue, please contact [ZAGG Customer Service](https://support.zagg.com/hc/en-us/categories/201797708-Keyboards) and one of our trained professionals will be happy to assist you.
1. Restart your device.
2. Turn your Pro Keys off and back on.
3. Forget and re-pair your Pro Keys.
4. If your Pro Keys does not establish or maintain a Bluetooth
connection, reset the Bluetooth module by charging your
keyboard.
5. If, after charging, your keyboard doesn’t operate correctly,
please contact [ZAGG Customer Service](https://support.zagg.com/hc/en-us/categories/201797708-Keyboards).