Customer Services Education Co-ordinator

Customer Services Education Co-ordinator - Tamworth

This full time position is based at our training venue in Tamworth. 

The star candidate will:

• Offer a high standard of customer care and education support for The Eyelash Emporium brand and Grafton International customer service division.
• Promote the company and available education, dealing with enquires and bookings, communicating correct educational programs to enhance sales.
• Efficiently administrate enquiries, bookings, course certificates and other educational documents/reports, working to timescales and deadlines.
• Develop, maintain and effectively manage the education database to promote and secure future educational courses.
• Administrate case studies feedback to the agreed standard.
• Provide and efficiently operate a retail opportunity through running regular shop activity in the retail shop.
• Report clearly any day to day activities that may affect the department and its growth.
• Motivate and excite all students to use and purchase The Eyelash Emporium brand.
• Achieve monthly targets agreed with manager.
• Provide superior customer services for all new and existing customers, dealing with any customer queries and complaints.
• To follow all customer services processes as detailed in the customer services manual.
• Process all orders accurately and efficiently to meet customers’ expectations.
• Answer the phone efficiently and to the telephone standards.
• Undertake training of the Eyelash Emporium brand and become qualified.
• Administrate tasks and reporting.
• Flag and answer company emails to the agreed time frame to company standards to meet customers’ expectations.
• Monitor/report/follow up on abandoned checkouts.
• Maintain of Eyelash Emporium customer database.
• Complete stock checks and procedures – working with the warehouse distribution at Grafton head office.
• Undertake telemarketing and enhanced customer care offering.
• Follow the procedure for glue checks with certificates.
• Support with mailers – envelope and post out – invoices and receipts.
• Attend exhibitions and training for set up and work the stand to support the brand.
• Complete daily work sheets.
• Complete all forms of administration and reporting tasks.

To join our award winning team, you will need:

• Excellent telephone manner & email communication skills.
• Excellent communications skills.
• Computer skills – excellent use of word, excel, NAV & Shopify.
• Face to face communication with senior members if Graftons and The Eyelash Emporium departments.
• Ability to work under own incentive as well as part of a team and prioritise workload.
• Good administration skills.
• Superior customer service skills.
• Good negotiation skills and problem solving.

To apply for this position send your CV through to Julie Freer, our Customer Service Manager at julie.freer@graftons.co.uk.