Rebrand FAQs: Everything You Need to Know
We’re rolling out a fresh new look, but don’t worry—it’s still the same high-quality lash and brow products you know and trust. As part of our rebrand, some products have already transitioned to their updated packaging, while others will follow over time. We know change can bring questions, so we’ve put together this FAQ to keep everything clear and ensure you feel confident in what’s ahead.
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Our rebrand is all about celebrating you while making your experience with us even better. We’re refreshing our look to better align with your needs and make it easier for you to find the products that work for you. While our brand may look different, the trusted quality and products you rely on remain the same.
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You’ll notice refreshed packaging, a modernised brand look, and a more streamlined product range. This update makes it easier to find the products that best suit you and your business. But rest assured, while the packaging is changing, what’s inside remains the same.
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Everything that matters! Our lash and brow products, expert-led advice, and commitment to supporting lash & brow technicians all remain the same. We’re still working with the same manufacturers to ensure the premium quality you rely on remains consistent. Same great formulas, same great lashes, same reliability—just a refreshed appearance.
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It's all good things! Your experience with us won’t change, except for an updated look that better represents who we are today. You’ll still get the same professional lash and brow products you trust, without any interruptions.
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No, there will be no price changes. You’ll continue to enjoy the same great value on all our products.
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Yes! We’re rolling out our rebrand gradually, meaning some products have already transitioned while others are still in their original packaging. You may receive a mix of old and new branding in your orders for a little while, but rest assured, it’s the same high-quality product inside.
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Not at all! Our products are just as reliable as ever—same trusted formulas, same professional performance.
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As we’re taking a rolling rebrand approach, some products will transition sooner than others. While we don’t have an exact timeline for when everything will be fully switched over, you’ll start to see changes along the way.
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We’re simplifying our product range to focus on the essentials you rely on most, ensuring our core range is packed with the best products for your treatments. While some items are being discontinued, you can still find them in our outlet while stocks last—so it’s the perfect time to stock up on any favourites before they’re gone! If we make any further changes to our range, we’ll be sure to keep you updated.
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Yes! We’re updating our social media channels to reflect our new branding, but you can still find us in all the same places. Look out for notifications on our channels, and be sure to follow us @eyelashemporium on Instagram for updates, tips, and all things lash and brow.
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We’re here to help! If you have any questions about the rebrand (or anything else), our team is just an email away. Drop us a message at lashes@eyelashmeporium.co.uk or reach out via social media.