A consultation with a new client is the time when you can get to know them, find out what looks they want to explore and also make note of all necessary information you will need. Therefore, it is essential that you carry out the consultation thoroughly and avoid any areas which may cause the client distress. Follow our consultation do’s and don’ts to make sure you cover all the topics you need.

DO:

• Note down their contact details so you can then input these into your system to keep in touch regarding offers or new treatments
• Ask the client if they take any medication or have any allergies/conditions that could affect the treatment
• Make sure contact lenses are removed if they are worn and that the client has glasses with them to safely make their way home, also advise them that contact lenses can not be re inserted for 24 hours after application.
• Carry out a patch test which needs to be conducted 48 hours before a treatment to determine whether the client is allergic to any of the products
• Decide with your client what look they want to achieve, are you able to meet their requirements? (Remember not everyone is suitable for this treatment). Also, planning application prior to treatment means you can set up before they arrive for their full application with the specific products you will need
• Obtain a signature on your consultation sheet to confirm that the client is happy with the information that has been logged
• Go through the aftercare instructions with the client and give them a leaflet to take away

DON’T:

• Continue the consultation if you find that the client is under 18 years old unless they have parental consent and supervision throughout the treatment
• Carry out a patch test if you have identified any contra indications which would make the treatment inadvisable. Ask the client to visit their doctor and achieve a certificate stating they are fit to have the treatment. (Send them with an MSDS sheet so the medical profession can see the ingredients involved in the products)
• Go with the client’s wanted look straight away if you feel that it will not suit them. Instead offer an alternative and give your reasons for this. However, the end decision if theirs and you can only advise.
• Push the client to tell you what their medication is for if they are uncomfortable to do so. To make sure that it will not cause any complications, take yourself away to search on the internet for the medication and check if there could be any problems.
• Forget to ask the client if they have any questions about the treatment or any concerns before they leave