1. What are the benefits of subscribing?
Subscribing offers ultimate convenience with regular deliveries of your adhesive straight to your door. You’ll enjoy a 15% discount, customise delivery frequency, and manage your subscription online.
2. How do I sign up?
- Signing up is simple!
- Choose your adhesive.
- Set your delivery frequency.
- Complete checkout—and you’re all set for seamless doorstep deliveries!
Manage your account here.
3. How does delivery work?
Your adhesive will be delivered according to your chosen frequency and the address you provided at sign-up. Orders are sent via Royal Mail and typically arrive within 2-5 working days. Please double-check your delivery address to avoid delays.
4. How will I be billed?
Your payment method will be charged automatically according to your chosen delivery schedule. This ensures prompt dispatch without any hassle.
5. How do I pause or cancel my subscription?
After completing the minimum commitment of 3 deliveries, you can pause or cancel your subscription anytime via your customer portal.
We recommend cancelling at least 48 hours before your next billing cycle to avoid being charged for the next delivery. You can reactivate your subscription anytime.
Manage your account here.
6. Can I make changes to my subscription or delivery date?
Absolutely! You can:
- Update shipping details.
- Change delivery frequency.
- Adjust product quantities.
- Skip deliveries.
- Pause, resume, or cancel your subscription.
Please make changes at least 48 hours before your direct debit date to ensure they take effect.
Manage your account here.
7. Is the subscription available to everyone?
Currently, it’s only available to UK customers, excluding Northern Ireland. We’re working on expanding access in the future!
8. Can I subscribe to other products?
Subscriptions are currently exclusive to adhesives, but we’re open to your ideas. Let us know what you’d like at lashes@eyelashemporium.co.uk - we value your feedback.
View the full terms & conditions here.
